Total quality management for Hospitality and tourism

Type
Book
Authors
Ford ( Robert C. )
Sturman ( Michael C. )
Heaton ( Cherrill P. )
 
ISBN 13
9789814352611 
DDC
658 
Category
Circulation (Tourism)  [ Browse Items ]
Publication Year
2012 
Publisher
Cengage Learning, Australia 
Pages
522p.: ill. 
Subject
1. Hospitality industry -- management. 2. Quality control. 3. Total quality management. I. Title. 
Number of Copies

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